Abdumalik Yusupov
Hotel And Hospitality Manager
Tashkent,TK
Summary
Accomplished Director of Hotel Operations with a proven track record at ,, ,,Ibragimov Empire Business Group'' enhancing guest experience and operational efficiency through process optimization and technology integration. Skilled in operations management and fostering teamwork, I've led significant property renovations and improved employee retention. My strategic approach has notably increased customer service ratings.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Director of Hotel Operations
Ibragimov's Empire Business Group ( Muni Hotel )
Tashkent, Tashkent
04.2023 - Current
- Streamlined hotel operations for increased efficiency through process optimization and technology integration.
- Implemented quality control measures to maintain high standards of cleanliness, service, and guest satisfaction.
- Led successful property renovations while minimizing disruption to guests, carefully managing timelines and budgets throughout the process.
- Improved employee retention by fostering a positive work environment, offering professional development opportunities, and implementing competitive compensation packages.
- Oversaw day-to-day operations of 12-room hotel with staff of 5 employees.
Internship at F&B Department
Hampton By Hilton Tashkent
Tashkent, Tashkent
10.2024 - 01.2025
- Assisted in daily operations of the Food & Beverage department, supporting both front-of-house and back-of-house teams.
- • Coordinated table setups, service arrangements, and maintained cleanliness to ensure a welcoming dining environment.
- • Supported inventory management by tracking supplies, assisting with stock checks, and coordinating orders with vendors.
- • Collaborated with kitchen staff to help ensure timely and accurate food preparation and service during peak dining hours.
- • Provided prompt and courteous guest service by addressing inquiries, accommodating special requests, and resolving minor issues.
- • Participated in staff briefings and training sessions, gaining insights into hospitality standards, quality control, and operational procedures.
- we served from 50 to 100 guests on banquet days
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Hotel Manager
Ibragimov's Empire Business Group ( Muni Hotel )
01.2021 - 04.2023
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Increased customer service ratings through personable service.
- Oversaw day-to-day operations of 12-room hotel with staff of 5 employees.
Receptionist
Assalam Hostel Group ( Assalam Hostel )
Tashkent, Tashkent
05.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Bachelor of Arts - International Business
Central Asian University Tashkent
Tashkent 09.2022 - Current
Skills
Operations management
Brand standards
Property management systems
Hospitality industry
Guest experience
Teamwork
Multitasking ability
Decision-making
Self motivation
Timeline
Internship at F&B Department
Hampton By Hilton Tashkent
10.2024 - 01.2025
Director of Hotel Operations
Ibragimov's Empire Business Group ( Muni Hotel )
04.2023 - Current
Bachelor of Arts - International Business
Central Asian University Tashkent
09.2022 - Current
Hotel Manager
Ibragimov's Empire Business Group ( Muni Hotel )
01.2021 - 04.2023
Receptionist
Assalam Hostel Group ( Assalam Hostel )
05.2019 - 01.2021