Asliddin Mo'minov
Ferghana,TK
Summary
Detail-oriented Front Desk Receptionist skilled in communication, organization, and customer service. Manages reception areas, schedules appointments, and maintains accurate records to ensure efficient operations. Delivers exceptional service, fostering a welcoming environment and resolving conflicts effectively. Experienced with Microsoft Office Suite and office equipment, contributing to team efficiency and high customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
ZiyoratHotel
Ferghana
2023.09 - 2024.10
- Handled high-volume customer inquiries via phone, email, and in person.
- Resolved issues related to service delays, billing, and general information with professionalism and empathy.
- Maintained digital records, assisted in scheduling, and supported front office operations.
- Received 'Employee of the Month' twice for outstanding service performance.
Front Desk Assistant
AsiaHotel
Ferghana
2022.06 - 2023.09
- Welcomed and checked in guests in a 100+ room 4-star hotel, ensuring excellent first impressions.
- Managed booking systems, processed reservations and cancellations, and efficiently coordinated guest requests to enhance guest satisfaction.
- Provided concierge services including local guidance, restaurant bookings, and transport arrangements.
- Handled complaints and resolved conflicts, contributing to 95%+ positive feedback from guests.
- Collaborated with housekeeping and room service to streamline service delivery and improve guest experience.
Education
Secondary special education -
38thNationalSchoolofUzbekistan
09.2023
High School Diploma - Secondary special education
FerghanaNationalUniversity
Skills
- Front desk management
- Reservation Management
- Front office operations
- Conflict Resolution
- Complaint Handling
- Time Management
- Multitasking
- Microsoft Office Suite
- Hospitality Etiquette
- Teamwork
- Continuous professional development
- Strong communication skills
- Collaborative team player
- Empathy
- Patience
- Front office operations
Certification
- Hotel Reception & Front Desk Skills, SkillUp, Online, 2023
- Customer Service Excellence, Udemy, 2022
- Fire Safety & First Aid Training, Ferghana Tourism Department, 2021
- IELTS Band 7.5, Issued by IDP, Uzbekistan, 2025
Languages
- English
- Uzbek, Native or Bilingual
- English, Full Professional
Timeline
Customer Service Associate
ZiyoratHotel
2023.09 - 2024.10
Front Desk Assistant
AsiaHotel
2022.06 - 2023.09
Secondary special education -
38thNationalSchoolofUzbekistan
High School Diploma - Secondary special education
FerghanaNationalUniversity