Guljan Djurabekova

• Providing passengers with flight information and assisting with ticket reservations and purchase
• Checking in passengers and their baggage at ticket counter
• Maintaining knowledge of airline procedures and stay updated on flight schedules and any changes
• Participation in negotiations with airport services, customs structures
• Updating passengers’ records, including contact details and special service requests
• Preparation of necessary documents for timely loading on board
• Assisting passengers with special needs or unaccompanied minors

• Providing a high level service and ensuring safety of passengers on board
• Attending pre-flight briefings
• Dealing with high-net worth individuals in professional and mature manor
• Dealing with difficult passengers & situations politely but firmly.
• Providing first-aid to passengers if needed
• Working with VIP passenger
• VIP flight service
  

Personal achievements:
Korean language level in the company: ST1
The ability to work in the KALis system
Qualification flight attendant-instructor
Business Class Service Qualification
Qualification on the following types of aircraft:
B737/B767/B787/B777/B747/A320/321/A330/A380

• Providing an exceptional customer service and safety to passengers
• Assisting the passengers with disabilities and special needs in professional and courteous manner
• Ensuring compliance with airline safety and security regulations
• Successfully defusing difficult situations and providing resolution
• Assisting with baggage
• Keep the cabin clean, organized and stocked

Personal achievements:
Award in the nomination "Flight attendant of the Year"
Certificate "Image Making Queen"

More than 100 positive reviews from passengers