CRM Systems
A client-oriented and communicative professional with strong organizational and creative skills. I enjoy building long-term relationships with clients, understanding their needs, and turning ideas into successful projects. Passionate about continuous learning, teamwork, and delivering high-quality results in every detail.
• Managed and supported clients of the international digital agency throughout all stages of cooperation — from contract signing to campaign completion.
• Provided consultations on marketing strategies, advertising formats, and budget planning.
• Processed client requests, coordinated projects, and ensured deadlines were met.
• Monitored the accuracy and quality of advertising placements and delivered services.
• Prepared detailed reports and performance summaries for clients.
• Maintained regular communication with clients through meetings, calls, and online sessions to align on goals and strategies.
• Resolved issues and handled objections, ensuring client satisfaction and long-term cooperation.
• Collected feedback and shared insights with internal teams to improve service quality.
• Participated in creating commercial proposals, media plans, and presentations.
• Controlled timely signing of documents and payments.
• Promoted and sold educational courses on SMM, marketing management, and business fundamentals.
• Managed client relations: concluded contracts, processed payments, and handled organizational and financial matters.
• Coordinated with mentors, scheduled classes, and developed training programs.
• Created media plans, wrote briefs for designers and copywriters, and oversaw content creation.
• Managed social media marketing on Instagram and Telegram, focusing on course promotion and book sales.
• Supervised the team and maintained overall workflow efficiency.
• Introduced new products to customers and organized free sampling campaigns.
• Promoted brand awareness through product trials and flyer distribution.
• Engaged directly with potential customers to increase interest in new market products.
Account management
Teamwork and collaboration
Account development
Customer service
Communication
Project coordination
Problem-solving
Client relationship management
Attention to detail
Teamwork
Time management
CRM Systems
Google Workspace
Microsoft Office
Zoom
Google Analytics
Social media management tools
I enjoy cooking, reading, and exploring new places through travel. I’m passionate about aerial sports such as paragliding and hang gliding, which inspire a sense of freedom and adventure. I also value spending quality time outdoors with my family, as it helps me stay balanced and energized.