Mukhammad Yusuf
Tashkent
Summary
Caring guest service with nearly 6 years of experience. Excellent communication skills, both interpersonal and professional, allow you to build strong relationships with clients and encourage business return. Organized and familiar with administrative responsibilities. Extensive experience of working with other services, serving guests and working together to create the most comfortable conditions for guests. Excellent customer service and professional interaction skills are essential for guests to have an unforgettable experience. Extensive communication skills, including interpersonal, professional, written and oral, that help me convey information clearly and concisely. Attention to detail, critical thinking, decision making and management experience.
Overview
5
5
years of professional experience
Work History
Team Leader
Hyatt Regency Tashkent
10.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Educated staff on organizational mission and goals to help employees achieve success.
- Built strong relationships with customers through positive attitude and attentive response.
Banquet Waiter
Hyatt Regency Tashkent
02.2022 - 10.2023
- Fostered enjoyable event atmosphere through friendly guest interactions
- Delivered exceptional dining experiences for guests through expert knowledge of menu offerings and wine pairings.
- Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.
- Cleared dishes and glassware quickly following each course.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Processed customer payments to accurately record transactions.
Spa Receptionist
Hilton Tashkent City
01.2021 - 02.2022
- Answer calls, respond to emails, and speak with clients face-to-face.
- Process a range of documentation and enter information into databases.
- Accurately handle large amounts of money on the cash register.
- Take payment from customer.
- Assist in all areas of spa operation as requested by management.
- Provide callers and guests with detailed descriptions of spa treatments,
packages, services, and hours of operation. - Enforced spa policies, following company procedures at all times.
- Updated customer records and maintained accurate client information.
Pool Waiter
Hilton Tashkent City
08.2020 - 07.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Restaurant Waiter
Hilton Tashkent City
02.2020 - 08.2020
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Recorded and monitored transactions in MICROS system to ensure delivery of
prompt service. - Maintaining the high standards of service.
Bar Back
Tashkent City International Convention Centre
02.2019 - 08.2020
Education
Bachelor of Management And Organizational Studies - Hotel And Restaurant Management
Alfraganus University
Tashkent, Uzbekistan 04.2001 -
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Problem-Solving
Documentation And Reporting
Languages
Uzbek, Russian, English
Native language
Uzbek
Proficient
C2
Russian
Proficient
C2
English
Intermediate
B1
Timeline
Team Leader
Hyatt Regency Tashkent
10.2023 - Current
Banquet Waiter
Hyatt Regency Tashkent
02.2022 - 10.2023
Spa Receptionist
Hilton Tashkent City
01.2021 - 02.2022
Pool Waiter
Hilton Tashkent City
08.2020 - 07.2021
Restaurant Waiter
Hilton Tashkent City
02.2020 - 08.2020
Bar Back
Tashkent City International Convention Centre
02.2019 - 08.2020
Bachelor of Management And Organizational Studies - Hotel And Restaurant Management
Alfraganus University
04.2001 -
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