Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.
- Identified and attracted potential partners for collaboration, successfully onboarded 12 new partners per month.
- Conducted meetings, negotiations, and presentations to engage new partners, achieving a 20% conversion rate.
- Developed and managed onboarding checklists for new partners, reducing onboarding time by 40%.
- Provided ongoing support to new partners throughout the onboarding process.
- Maintained and updated reports on onboarding progress and partner interactions, improving tracking accuracy and decision-making.
- Participated in the development and implementation of strategies to enhance partner satisfaction, leading to a 35% increase in engagement.
- Defined product positioning and messaging to effectively communicate value propositions.
- Developed and execute go-to-market strategies to drive product adoption and sales growth, contributing to an 90% increase in revenue.
- Collaborated with sales and marketing teams to create compelling promotional materials, improving lead generation by 60%.
- Analyzed market trends and competitor activities to inform product development and marketing strategies.
- Onboarded, retained, and grew the number of happy Courier Partners on Wolt's platform, ensuring a healthy and sustainable delivery operation, increasing active couriers by 120%.
- Created and improved processes to drive operational efficiency, enabling business operations to scale efficiently and reducing processing time.
- Reviewed Courier Partners' payment and invoice data to ensure correct and timely payments, achieving an 40% reduction in payment discrepancies.
- Assisted Courier Partners and applicants with payment, entrepreneurship, and cooperation-related inquiries, enhancing satisfaction and reducing support tickets by 70%.
- Checked and verified submitted documents, invoicing details, and other information, reaching out to applicants for missing or unclear details, reducing onboarding errors by 65%.
- Shared development ideas within the Operations team to optimize workflows and improve ongoing tasks.
- Monitored timely payments to partners on payment days, ensuring 80% on-time disbursement.
- Advised partners on commission structures and payment methods, improving transparency and reducing disputes.
- Supported partners in mutual settlements, reconciliation reports, and invoicing, reducing errors by 70%.
- Entered and updated partner data in the database, ensuring accuracy when modifying legal entity or bank details.
- Provided weekly reports to payment partners, improving financial tracking and reporting efficiency.
- Conducted monthly audits of commissions and bank details in the Back Office, ensuring compliance and identifying discrepancies.
- Managed data storage and CRM systems, maintaining accurate records and improving operational efficiency.
- Engaged prospective merchants by presenting tailored service offerings and facilitating seamless onboarding, successfully integrating 8+ merchants per month.
- Integrated BNPL and acquiring products into online stores, enabling seamless customer payment options and increasing transaction volumes by 300%.
- Collaborated with merchants and IT teams to ensure efficient integration, reducing onboarding time by 60%.
- Conducted marketing campaigns to boost sales, increasing adoption of payment solutions by 400%.
- Established and managed partnerships with offline retail stores across Uzbekistan, encompassing categories such as household appliances, electronics, and general merchandise, successfully contracting and onboarding 15–20 partners monthly.
- Conducted comprehensive training sessions for partners to ensure effective collaboration and mutual growth, resulting in 80% of newly onboarded merchants making sales.
- Monitored and oversaw the performance of retail stores, ensuring adherence to company standards, preventing accounting debts, and identifying opportunities for improvement.
- Conducted market research by visiting five regions to assess market dynamics, onboard 50+ partners, analyze three competitors, and oversee ad material setup for 20+ existing partners.
Acquisition Management
Sales planning
Client relationship management
Sales reporting
Staff management
Sales operation
Market research
Account management
Order management
Business development and planning
Key account management