Data Analysis and Statistics
Sanjar Khushbakov
Economist
Tashkent
Summary
Dynamic Technical Support Officer with TBC Bank, adept at enhancing customer satisfaction through timely issue resolution and effective remote support. I am skilled in managing escalations and mentoring team members. I created user-friendly documentation that simplified training and enhanced team performance and user experience. I am passionate about promoting growth and providing excellent service to both my team and customers.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Technical Support Officer
TBC Bank
Tashkent, Tashkent
04.2023 - 10.2024
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Mentored junior team members, fostering professional growth and improving team dynamics.
- Monitored system performance to identify potential issues.
Education
Bachelor of Science - World Economy And International Economic Relations
Tashkent State University of Economics
Tashkent, Uzbekistan 09.2022 - Current
Associate of Applied Science - Maths And Physics
Academic Lyceum Named After S.H.Sirojiddinov
Tashkent, Uzbekistan 09.2019 - 06.2021
Skills
Escalation handling
Training and mentoring
Decision-making
Issue escalation
Product knowledge
Remote support
Friendly and patient
Accomplishments
- Promoted to Senior Help Desk after 12 months of employment.
- Best Employee of department in solving difficult issues award in 2024 march.
- Trained and led technical support teams of more than 15 support specialists.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Interests
Market Behavior
Labor Economics
Technology and Innovation
Attending Sports
Additional Information
As a group leader and captain at the university, I always make guidelines for my team members and help them schedule their time management.
Timeline
Technical Support Officer
TBC Bank
04.2023 - 10.2024
Bachelor of Science - World Economy And International Economic Relations
Tashkent State University of Economics
09.2022 - Current
Associate of Applied Science - Maths And Physics
Academic Lyceum Named After S.H.Sirojiddinov
09.2019 - 06.2021
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